GMT Planet™ Workforce Management Software
The Industry’s Only Enterprise Wide Workforce Management Solution
GMT Planet is regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, and is unique in addressing all the needs of the enterprise, from branch offices to contact centers to back office operations.
GMT Planet is suitable for small operations with 20 agents to branches to distributed large operations with thousands of agents or branches. GMT Planet supports all of the essential workforce and performance management processes::
- Long range strategic planning and budgeting
- Accurate forecasting of customer demand
- Determining employee requirements
- Easy-to-use staff scheduling
- Adherence and intra-day management
- Employee self-service and empowerment
- Performance management and analytics
GMT Planet unifies all of these components in a single architecture, on a single server and a single database, accessible through a single user interface. The result is superior ease-of-use and administration and a dramatically lower total cost of ownership.
