GMT Invited to Speak at SNUG 2007 Conference in Atlanta
Presentation to apply lessons from contact centers to drive enterprise-wide performance
NORCROSS, GA -- (May 15, 2007) - GMT Corp., an industry leader in enterprise workforce and cash optimization solutions, today announced it will speak at the annual conference of the Select Noble Users Group (SNUG), held in Atlanta, Georgia on May 15-17, 2007. As a leader in its industry, GMT will share developments, trends and best-practices in enterprise and call center performance management.
Entitled “The Evolution of Performance Management – How Call Centers are Influencing the Entire Enterprise”, the presentation will look at how performance management has progressed beyond merely reporting on historical data and is now integrating real-time, multi-dimensional information and raising the strategic importance of the contact center in affecting enterprise performance. This presentation will also provide strategies as to how this greater performance visibility can help identify new opportunities and areas for improvement throughout the business.
“Contact centers have traditionally been managed and measured based on achievement of certain operational metrics. As a key source of customer information, contact centers are the ideal place to become the springboard for enterprise-wide performance management initiatives,” explained Kevin Hegebarth, vice president of marketing for GMT. “Contact centers are one of the most measured business environments, so by understanding how to process and utilize this data, a business can understand how to drive best-practices and approaches to optimizing value and performance across the entire organization.”
As the presentation speaker and with 25 years of industry experience, Hegebarth is part of GMT’s senior team helping clients worldwide to optimize their resources, from people to cash reserves. The GMT presentation is scheduled for 10:30 a.m. Eastern on Wednesday, May 16. For more information, please visit the SNUG website.
About GMT Corporation
GMT’s workforce and cash optimization solutions create competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that is priced to deliver quick return on investment. GMT serves financial services and contact center customers worldwide, including ABN AMRO, Citibank, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual and Wells Fargo. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.
