Georgia Aquarium to Elevate Visitor Experience with GMT Workforce Management Solution
World’s largest aquarium selects GMT Planet™ to provide staff scheduling for employees across all aquarium operations
NORCROSS, GA -- (October 22, 2007) - GMT, an industry leader in enterprise workforce optimization solutions, today announced that its award-winning GMT Planet™ workforce management (WFM) solution has been selected by the Georgia Aquarium to schedule full-time and part-time staff across all aquarium operations. The flexible forecasting and scheduling solution will support the aquarium’s vision of being “the world’s most engaging aquarium experience” through improved staff coverage and customer service.
As the world’s largest aquarium, the Georgia Aquarium—dedicated to preserving aquatic wildlife and educating the public about underwater habitats—features more animals than any other aquarium in more than eight million gallons of water. The aquarium also hosts a state-of-the-art aquatic veterinary care facility and forward-thinking educational and conservation programs. With record-breaking attendance of 3.6 million visitors in 2006, the Georgia Aquarium turned to GMT to manage forecasting and scheduling for a multi-faceted and rapidly changing workforce environment comprised of functions ranging from visitor admissions and interpretation services to zoological staff and contact center operations.
“We pride ourselves on offering visitors to the Georgia Aquarium a unique, engaging and educational experience,” explained Jeff Swanagan, President and Executive Director of the Georgia Aquarium. “We also pride ourselves on providing a favorable work-life balance for our full and part-time staff who, along with our 1,500 volunteers, work very hard behind the scenes every day to make that happen. GMT Planet’s precision forecasting, flexible scheduling and web-based employee portal are now working behind the scenes to ensure that we have the right people in the right place at all times.”
“The Georgia Aquarium is distinctive in that it essentially represents many diverse operations under one roof. GMT’s strategy of ‘workforce management everywhere’ made it uniquely qualified to satisfy the aquarium’s requirements,” said Simon Angove, CEO of GMT. “Like our other customers, the aquarium also faces the dual challenge of cost-effectively managing an extremely complex service delivery system, while also delivering a superior customer experience. We’re proud of our success in helping all of our customers to harmonize these often-competing goals, which drives the bottom line. And as a Georgia-based company, GMT is particularly honored to be part of the Georgia Aquarium’s quest to be the best in the world. ”
Through a $250 million donation by The Home Depot co-founder Bernie Marcus, the Georgia Aquarium opened in November 2005 with the vision of revitalizing downtown Atlanta and bringing economic growth to the city of Atlanta and the state of Georgia. The aquarium estimates that 70,000 school children annually will participate in the aquarium’s educational programs, which are tied into Georgia’s new curriculum standards. On a global scale, the Georgia Aquarium also collaborates on environmental and conservation research with organizations around the world. For more information, visit: www.georgiaaquarium.org.
About GMT Corporation
GMT’s workforce and cash optimisation solutions create competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that is priced to deliver quick return on investment. GMT serves financial services and contact center customers worldwide, including ABN AMRO, Citibank, Eurostar, Ingenico, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual, Wells Fargo and West Midlands Police. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.
About the Georgia Aquarium
The Georgia Aquarium in Atlanta, Georgia, is the world’s largest with more than eight million gallons of water and the largest collection of aquatic animals. The mission of the Georgia Aquarium is to be an entertaining, educational and scientific institution featuring exhibits and programs of the highest standards, offering engaging and exciting guest experiences and promoting the conservation of aquatic biodiversity throughout the world. For additional information, visit www.georgiaaquarium.org.
