Financial Services
Solving Resource Management Challenges Across the Enterprise
To survive and thrive in today’s competitive financial services industry demands organizations focus on efficiency and delivering superior customer service. Customers demand consistent service across all interaction channels from branch offices to contact centers to back office operations. How organizations meet this challenge while controlling costs can separate the winners from the losers.
Twelve of the top twenty banks in North America rely on GMT to address this challenge.
Workforce and Performance Management Solutions
GMT Planet workforce management and performance management software helps puts the right people in the right place at the right time performing the right tasks enabling managers to focus on improving the customer experience, increasing sales, and reducing operating costs.
GMT Planet is the industry’s only workforce management solution addressing all parts of the business: branch offices, contact centers, and back office operations. Regarded as the industry’s most accurate, easy-to-use, and affordable workforce management solution, GMT Planet supports all of the essential workforce and performance management processes:
- Long range strategic planning and budgeting
- Accurate forecasting of customer demand
- Determining employee requirements
- Easy-to-use staff scheduling
- Adherence and intra-day management
- Employee self-service and empowerment
- Performance management and analytics
GMT Planet unifies all of these components in a single architecture, on a single server and a single database, accessible through a single user interface. The result is superior ease-of-use and administration and a dramatically lower total cost of ownership.
Delivering On The Promise
GMT financial services solutions are supported by a full range of professional services, training services, and support services to ensure a successful technology deployment. GMT is known for a performance based approach to project delivery and has been ranked by analysts as having the highest end user satisfaction and among the lowest total project costs.
GMT partnerships in the financial services industry include Brickstream, CAST Management Consultants, Meta Software, Microsoft, and Time America.
