GMT Connects People and Process with Workforce Management at Call Centre Expo, 26-27 September
GMT Focus on Partnerships and Enterprise Workforce Management Underpins its Continued Growth and Customer Success
BIRMIINGHAM, UK -- (Sept 24, 2007) - Following yet another successful year, GMT Corp. will be demonstrating its enhanced enterprise workforce optimisation solutions and services at Stand C37 at the Call Centre Expo at the Birmingham NEC on 26-27 September. In particular, GMT will be demonstrating the value of GMT SureServices suite of project management, installation, customer care and consulting services, designed to enable customers to achieve maximum benefit from their investment in GMT Planet, with ROI typically measured in less than six months.
“GMT’s approaches customer relationships as partnerships,” explains Tracey Hawkins, GMT’s UK General Manager. “Each contact centre has its challenges and technology is a proponent to resolving these issues. We focus on working with our customers to connect our workforce management solution throughout the enterprise, and adapt this to the particular needs of each customer, supporting the lifecycle of that application through the sales and implementation process and beyond.”
This success of this approach is confirmed by Steve North, Contact Centre Operations Manager at MYOB, “We’ve been delighted by GMT’s commitment to us – it shares our customer-centric approach and views the relationship as a partnership. From a development perspective, GMT has met our needs every time and resolved any issues we’ve had with integrating the solution into our infrastructure.”
GMT will also be demonstrating its extended offering of Workforce Management, Performance Management and Activity Monitor and Analysis, providing contact centre operations with a powerful suite of tools to ensure the right agents are in the right place doing the right things at the right time to assure a superior customer experience, while reducing labour costs. The new GMT Activity Monitor helps customers to analyse and improve performance and compliance by more accurately aligning technology and people with business processes.
GMT will also reveal the latest customer successes of its award-winning workforce management application, GMT Planet, which schedules hundreds of employees in contact centres, back offices, bank branches and distribution centres across the globe, offering precision forecasting, workforce scheduling, strategic planning and employee empowerment.
About GMT Corporation
GMT’s workforce and cash optimisation solutions create competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that is priced to deliver quick return on investment. GMT serves financial services and contact center customers worldwide, including ABN AMRO, Citibank, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual and Wells Fargo. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.
