GMT and CallCopy Announce Cooperative Marketing Partnership
New alliance will help enterprise contact centers to improve operational efficiencies and increase customer retention
NORCROSS, GA and COLUMBUS, OH -- (March 25, 2008) - GMT Corp., an industry leader in enterprise workforce management solutions, today announced that it has signed a cooperative marketing partnership with CallCopy, a leading provider of quality management and call recording solutions for contact centers. By bringing together GMT’s award-winning GMT Planet™ enterprise workforce optimization solution with CallCopy’s cc: Discover, joint clients can boost the efficiency and quality of their call center operations. The partnership also provides a technical framework for seamlessly integrating the capabilities of both companies’ products while preserving the best-of-breed characteristics of each.
Regarded as the industry’s most accurate, easy-to-use, and affordable solution, GMT Planet is a proven enterprise workforce management and performance management software suite that helps put the right people in the right place at the right time, to achieve the right business results. GMT Planet enables supervisors to focus on improving the customer experience, retaining employees and reducing center operating costs. From long range strategic planning and budgeting, to accurate forecasting of call volumes, and queue- and skills-based scheduling, GMT Planet supports all of the essential workforce and performance management processes.
“GMT is pleased to partner with CallCopy to provide our joint clients with not only a leading call recording and quality management suite, but also to offer the foundation of a well-integrated workforce optimization solution,” stated Kevin Hegebarth, vice president of marketing for GMT. “This relationship will afford our clients a well-developed workforce optimization strategy while retaining the benefits of best-of-breed call recording and workforce management solutions.”
CallCopy’s cc: Discover suite includes cc: Voice, a call recording system that can blend TDM and VoIP telephone recording with a complete set of quality monitoring tools in a single-server solution. Additional modules cc: Screen and cc: Survey round out the offerings by providing greater visibility into employee performance and gathering customer feedback.
“CallCopy is focused on bringing both quality and value to the contact center industry,” said Rick Daley, executive vice president of business development for CallCopy. “By forming this alliance with GMT, we have added a solution to meet the workforce management needs among our own customers. Both companies evaluated numerous solutions before deciding to move forward with the alliance. GMT Planet offers a sound technology and has a base of satisfied customers across a wide range of industries. It is the ideal complement to cc: Discover, and we look forward to working with GMT to make this a successful partnership.”
About GMT Corporation
GMT’s workforce and cash optimization solutions create competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that is priced to deliver quick return on investment. . GMT serves financial services and contact center customers worldwide, including ABN AMRO, Citibank, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual and Wells Fargo. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.
About CallCopy
CallCopy is one of the industry's fastest-growing call recording/quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including Avaya, Nortel, Cisco, Siemens, NEC, Alcatel, Aspect, and ShoreTel, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective
