GMT Supports the Definitive Australian Contact Centre Event, the ATA National Conference in Sydney, 13-14 September
GMT Demonstrates Customer Success in Driving Performance, Work-life Balance Initiatives and Service Levels Across a Wide Range of Contact Centres
MELBOURNE, AUSTRALIA -- (Sept 06, 2007) - GMT Corp., an industry leader in enterprise workforce optimisation solutions will further solidify its support for the contact centre industry as one of the sponsors of Australia’s definitive contact centre event, the ATA national conference, in the Four Seasons Hotel in Sydney on 13-14 September.
With so much activity in the Australian contact centre market around Work Choices amendments and record low unemployment, this year’s ATA conference looks set to be the most exciting yet. Recruitment and retention of quality employees is becoming an increasing priority and is crucial to maintaining the high levels of service and performance provided by Australian contact centres.
GMT provides enterprise workforce management solutions to many of Australia’s leading organisations, including Australian Health Management, MYOB, Contact 1-2-1, Primus Telecom and ING Bank. GMT will be demonstrating how its customers have succeeded in improving both performance and service levels in contact centres across Australia and globally, whilst improving retention strategies and introducing work-life balance initiatives.
“ATA National Conference offers an exciting opportunity for GMT to contribute to the discussion around the issues, challenges and future of the contact centre industry and to showcase the award-winning GMT Planet workforce management solution,” comments Eddie Starke, vice president of business development at GMT. “GMT is keenly focused on delivering value and support to its customers. There is no doubt that key technologies are helping contact centre management to make informed business decisions and impact bottom line results.”
For more information about GMT enterprise workforce management solutions, visit the GMT stand at the breakout area at the ATA National Conference at the Four Seasons Hotel, Sydney on 13-14 September.
About GMT Corporation
GMT’s workforce and cash optimisation solutions create competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that is priced to deliver quick return on investment. GMT serves financial services and contact center customers worldwide, including ABN AMRO, Citibank, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual and Wells Fargo. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.
