GMT Wins Two Prestigious “Product of the Year” Awards from Customer Interaction Solutions Magazine
GMT SureServices customer lifecycle management program and GMT Planet v9.6 workforce optimization software honored for outstanding innovation
NORCROSS, GA -- (December 10, 2007) - GMT Corp., an industry leader in enterprise workforce management and currency supply chain solutions, today announced that the company was singled out for two 2007 “Product of the Year” awards from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine. In addition to receiving top honors for the latest generation of its flagship software solution, GMT Planet™ version 9.6, the company received a second award for its recently unveiled GMT SureServices™ customer lifecycle management program.
GMT SureServices is an integrated set of implementation, education, support and consulting offerings designed to maximize the return-on-investment of GMT Planet throughout the entire deployment and operational lifecycle. Developed to address the most common and problematic implementation grievances, the suite of services provides customers with assured lifecycle success throughout all phases of their workforce optimization initiative—from initial deployment including needs discovery, implementation and training through the entire operational lifecycle including upgrades, customer support and consulting services. With an industry-leading project management methodology, change management and process integration services to support on-time delivery, SureServices also offers customers unlimited, anytime access to GMT’s Solution Centers after implementation.
Competing against hundreds of contact center and CRM solutions, GMT Planet v9.6 was selected for the industry publication’s highest honor. One of the most mature workforce optimization solutions available in the marketplace, it enables companies to perform at their highest levels possible by empowering them to accurately project call center workforce requirements, schedule the right agents at the right time, and deliver quality customer service to customers swiftly and accurately. With observed forecasting accuracy rates of up to 99%, GMT Planet offers unparalleled precision in forecasting and scheduling and is unique in addressing all the workforce management needs of the entire enterprise, from contact centers to branch offices to back office operations.
“GMT Corp. has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from GMT in the future,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements.”
“To have both GMT SureServices and GMT Planet recognized by the premier call center and CRM publication as the most ground-breaking solutions in the industry is a tremendous honor and truly a testament to the commitment and dedication of GMT employees,” said GMT chief executive officer Simon Angove. “An honor like this is further validation that we’ve charted the right course as we continue to build momentum and charge full steam ahead to lead the next evolution of the enterprise workforce management industry.”
The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions’ 2007 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About GMT Corporation
GMT’s workforce and cash optimisation solutions create competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that is priced to deliver quick return on investment. GMT serves financial services and contact center customers worldwide, including ABN AMRO, Citibank, Eurostar, Ingenico, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual, Wells Fargo and West Midlands Police. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.
